The Wikimedia Foundation is a non-profit organization supporting Wikipedia and a suite of other wiki projects. We operate one of the world’s top ten websites and have global reach and impact. Innovation is critical to our mission to support every human in sharing knowledge.

The Wikimedia Foundation is an inclusive employer, and we are looking for a Lead Community Tech Manager with experience of product development, technical support processes, and user engagement to join our team, reporting to the Product and Technology leadership.

We’re committed to making knowledge available to everyone globally. This is an opportunity to do good while improving what we think is the best place on the internet. You know how to build a sustainable culture, showing empathy for users, volunteers, and employees, a collaborative mindset, and data-informed systems thinking. You are passionate about growing people, helping individuals achieve their career goals while also creating amazing opportunities for them to flourish and improve technically with the community that we serve.

In this role, you will work in a distributed remote environment, where we value teamwork and a consensus-oriented approach as we build fully open source software. You are a proactive and collaborative partner who can provide a structured approach to technical engagement processes with our global communities. You will collaborate with highly skilled individuals, who nurture the space for developers and Wikimedia community members volunteering their time and experiences towards improving software used by over a billion users, empowering them to do their best work.

Some travel opportunities (e.g., team/group offsites) are available, and we facilitate virtual attendance where needed.

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You are responsible for:

• Drive projects and initiatives to completion across multiple cross-functional teams aligned with priorities determined by the user communities, organizational goals, and product and technology strategy
• Collaborate with partners within the Wikimedia movement for assessing technical and user needs that need attention
• Facilitate structured methodology to support continuous engagement with various stakeholders, technical follow through, and accountability of deliverables
• Isolate issues in complex systems and determine how to apply appropriate expertise for specific problems
• Fostering a supportive team environment with their peers, and ensuring diverse voices are heard
• Engage with volunteer developers from the movement towards meaningful opportunities for technical partnership
• Facilitate project prioritization, cross-team product conversations, and long-term planning
• Partnering with peers on cross-team delivery and organizational updates
• Promote a culture of continuous improvement and mentorship
• Participating in hiring considerate of diversity, equity, and inclusion

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Skills and Experience:

• Minimum of 5 years of experience in creating and managing of user-facing engagement and support processes for product management and maintenance
• Ability to work across multiple teams and contexts
• Expertise in consumer-facing internet technology for large and diverse audiences
• Experience collaborating with product design throughout the product development lifecycle
• Strong knowledge of theoretical and practical aspects of product management including prioritization, stakeholder engagement, user experience, planning, time management and escalations
• Experience with using project management software
• Strong interpersonal communications skills
• Fluent in spoken and written English, and at least one other language

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Qualities that are important to us:

• Ability to work with stakeholders both internally and externally
• Ability to build relationships and trusted partnerships with community members such as Wikipedia editors, volunteer developers, moderators, patrollers and readers
• Ability to anticipate risks and resolve conflicts, particularly in an environment where many voices are present and decisions are often made by consensus
• Detail-oriented with strong followthrough and an ability to keep the big picture in mind
• Passion for process improvement & knowledge sharing and a focus on actionable iteration
• A desire to make meaningful contributions to knowledge equity, free culture, and open access
• Clear communication in both synchronous and asynchronous channels

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Additionally, we’d love it if you have:

• Experience working in an international organization that has a distributed staff, including experience with videoconferencing software and good practices thereof
• Experience working with volunteer communities, professionally or otherwise
• Passionate about open source products, free knowledge, and Wikimedia’s mission
• Fluency in one or more regional languages of Africa or Asia

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About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based in more than 50 countries. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$120,196 to US$187,253 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. 

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.