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Customer Experience Manager with DE&I expertise (M-F-D)

Zug, Switzerland

Our client is a leading alternative investment firm, managing several bn USD in assets across the globe. With a diverse and dedicated team of several hundred professionals, they specialize in a broad spectrum of investment programs, from private markets to multi-asset class solutions, operating from multiple international hubs.

Your Impact:

By stepping into this role, you won't merely be filling a job position. You’ll be:

  • Pioneering advancements in the realm of sustainability reporting.
  • Shaping the company's ESG narrative, determining the course of its sustainability journey.
  • Acting as the fulcrum, bridging gaps between regulatory mandates, shifting client needs, and the company's mission.

Your Perspectives:

  • Gain unparalleled exposure to the intricacies of ESG and sustainability fields.
  • Collaborate with a global network of experts and partners.
  • Drive transformative change and mark an indelible impact.

Role Description:

As a Sustainability Reporting Specialist, you are entrusted to be the central figure for sustainability reporting, crafting narratives that matter, and understanding the rapidly changing landscape influenced by requirements like TCFD, CSRD, GRI, and NFRD. Your role will also ensure the company remains responsive to emerging client demands in this progressive arena.

Key Responsibilities:

  • Lead and articulate corporate sustainability reporting narratives.
  • Evolve the framework for sustainability reporting, ensuring that our reports reflect true impact and align with strategic business outcomes.
  • Decode and assimilate both new and prevailing sustainability reporting standards, including ESG report, CSRD, TCFD, NZAM, and others.
  • Create compelling, client-centered content underpinned by thorough ESG expertise.
  • Engage proactively in ESG workgroups and committees.
  • Foster partnerships with industry leaders and standard-setting bodies.
  • Anticipate future sustainability reporting requisites, paving the way for smooth integrations and implementations.


  • A prestigious university degree, preferably in law, communications, or sustainability.
  • Genuine passion for sustainability coupled with a flair for finance.
  • Prior experience in sustainability reporting and familiarization with ESG regulatory initiatives is desirable.
  • Mastery over reporting frameworks like TCFD, CSRD, GRI, NFRD, EU Taxonomy, SFDR, SBTi.
  • Proficiency in MS Office.
  • Impeccable written and spoken English.
  • Stellar interpersonal attributes, keen service orientation, adaptability, and a foundational grasp of ESG legal intricacies.

Your Environment:

  • A nurturing, team-oriented culture.
  • A cosmopolitan and diverse team setting.
  • A front-row seat in a rapidly evolving domain, central to our clientele's interests.
  • Engagements with a diverse spectrum of internal and external stakeholders.
  • A platform that celebrates entrepreneurial spirit, encouraging the inception and fruition of unique ideas.

Your Benefits:

  • Flexible Work Model: Post a successful probationary phase, blend your workweek with three office days and the flexibility of two home office days. An added home office allowance sweetens the deal.
  • Autonomy: Your hours, your way, structured around operational needs.
  • Inclusive Culture: Experience a workplace that is a melange of respect, collaboration, and recognition.
  • Growth and Development: Benefit from a suite of trainings tailored to your roles.

Join our client in this exciting journey, contributing to a sustainable future.